It can also assist your business by directing emails on particular subjects to the appropriate person thus saving time and improving the handling of future perspective customers.
Customer relationship management, known as CRM, allows the user of this application to input the data pertaining
to the user as well as the client and store it, also to retrieve when needed. CRM is the organised way of keeping of
records and recovering it.
iCube Office provides a systematic and organized platform to add data and to store at a simple click and bring back at times needed by the user. The user can access this feature by clicking on the option CRM.
Trial Version of iCube Office
Customer care & handling is the foremost concern of the corporates in the cloud and web-based technically advanced era. 'To-do' lists of business with customers have been yet another attentive issue at present. As well said by Frederick Reichheld and Earl Sasser, Management Consultants, "Companies can boost profits by almost 100 percent by retaining just five percent more of their customers.". Customers are the sovereigns to the business. "CRM is not part of a business strategy; CRM is the business strategy." which is ascribed by Claudio Marcus, research director at Gartner.
In the commercial world, the importance to retain existing customers is to retain business. Finding and exploring new customers to business and losing out on existing customers is the 'cost-a-lot' process with the grown complexity of competition. Benchmark studies reveal that CRM applications account for revenue increase, lead conversion rate, cost decrease and profit margin increase.
"iCube Office " and it's CRM ( Customer Relationship Management ) application serves the purpose of the business today in customer handling. When a Customer contacts a firm, researches indicates that only 20% of the calls reach their destination and accomplish the purpose of the call .
We counter all those mishaps by providing you an 'Effective', 'User-friendly' CRM ( Customer Relations Management ) Application, where a Customer can reach the Desired or most Accustomed too Agent/CRO ( Customer Relations Officer ) almost immediately Online, by using a CRM Reference number and get most, if not all of their queries resolved instantly!
And if the situation is a Previous customer addressing a well-accustomed to CRO Online. The Customer and the agent can have a live 'Audio/Video Chat' and simultaneously have all their previous data and e-mails displayed between each other instantly, thus saving you TIME in going through past records or other data and also saving you and your Valuable Customer MONEY by avoiding expensive calls and other expenses associated with Customer Care interactions.
You can also be certain with the CRM Reference Number option that the customer would reach the right person ( CRO ) at the right time. With iCube Office CRM, you can also Manage Customer Contacts, Add New Customer Contacts and access them whenever required in the easy click-go process with iCube-Office.
Now, usually with Customer related issues every customer expects to be dealt with on a “priority basis”, there are requests that need urgent attention, third party involvement and interfacing with multiple departments etc. All these issues and more can be addressed effectively from anyplace and at anytime with 'iCube Office'.
Management Application (CRM):
- DASHBOARD FEATURE : is where your Agent's/ (CRO's) Customer Relations Officer as they open-up the CRM platform in the first instance will immediately see all the tasks assigned to them, all their daily reports on any assignments pending or on-going assignments, appointments for the day etc, making the CRO's get their work started immediately, instead of wasting unnecessary time surfing for the Relevant tasks needed to be done.
- Schedules of Appointments between the Customer and Agent(CRO) helps you to decide which customer should be addressed or attended-to first and is displayed at the set-appointed time option (under My Prospects) in the DASHBOARD option
- Reports & the Tasks, regardless of the fact it's been completed or not is indicated at the DASHBOARD as well
- CUSTOMER REFERENCE NUMBER : Use an Effective, Unique and USER-Friendly CRM ( Customer Relations Management ) Function:
With this function in your business, Your Customers can directly interact with an executive they have been corresponding with on a regular basis INSTANTLY! by means of a iCube-Office "Customer Reference Number" and get MOST if not all their requirements resolved immediately and on the spot by using our Instant DATA & E-MAIL retrieval function,
Not only that, you can also have a Virtual Audio/Video Chat simultaneously getting not only their issues resolved but also a chance for you and your customer to save a lot of money!
- A Graphical Pie Chart : This features helps you decide immediately which Customer's task should be attended to first as it gives you an indication on the percentage of the queries of the Customers by means of a "Graphical Pie Chart" and allows you to make up your mind on which of your customers should be addressed first, depending on the priority level. It also allows you to calculate the amount of tasks pending. Ergo helping you reduce your Customer tasks, queries and Save more time and money in the process...
The CRM holds the data related to the customers and the relation they have got with the company and management
too, it does have the well-versed view of serving the management with systematic functions at times needed such
as who handles what and which department is responsible and what is the status of the prospect.
Prospect List
Create and manage your own prospect list using the user friendly option, record all prospect details along with the level of priority and dates of any scheduled meetings. iCube Office has been designed on a well planned platform using technology that gives you a go and click concept.
Planning and Schedule
Within the planning and scheduling function you can set appointment times and be reminded at the designated time then add to the notes and update your records.
Clients
Once the prospect becomes a client their status can be changed and their details saved.
Queries
All queries can be log as complaints, enquires, error, renewal or other.
Tasks
Each task can be assigned to a particular person and recorded as in progress, delay, completed and unfinished.
